Customer Service Jobs and Descriptions: Learn More and Find Openings

Business Customer Service Representative Job Responsibilities:
enter information into a computer while speaking with customers
use multi-line phone systems
make arrangements for the installation, removal or change of services and/or products
work simultaneously with multiple computer applications and databases
quote and compute rates for new services accurately
summarize the contact and explain what will happen next
ensure that the customer understands the resolution
interact with other functional groups to ensure customer satisfaction
meet established productivity goals: sales, call handling time, records accuracy
Skills Required:
strong communication skills
basic computer and keyboarding
ability to type at least 40 words per minute
basic math to calculate pricing packages
consultative selling
Special Requirements:
ability to multi-task
ability to sit for long periods of time
patience
ability to make decisions independently
may require weekend or evening work
Interests:
working with customers
problem solving

Business Customer Service Representative

Job Type:
Sales & Service
Training & Education:
High School Diploma (or equivalent)
Associates degree preferred. Pre-employment testing is required but once you pass, training is provided.
Other Titles:
Customer Advocate
Business Customer Representative
Consultant-Business
Career Paths:
Commission Eligible:
Yes
Pay Range:
14,768 - 59,254
Work Related Experience:
1-3 years
Business Customer Service Representative Description:
CSR jobs put you to work in a fast-paced call center to answer and resolve incoming non-technical business customer inquiries. A customer service job where you would be the link between the company and business customers ensuring satisfaction and retention. You would help resolve include account balance information, billing, returns, exchanges, or pricing questions. Customer service jobs require patience, excellent listening skills and the ability to probe and ask questions to uncover solutions and the potential for additional customer needs. Then when it's appropriate, make recommendations for additional products or services. Some employers attach a sales quota to this job. You'll use computers and telephones extensively in your work to access customer-specific information.
Quote from a customer service representative at AT&T

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