Sales Associate Jobs in Telecom: Learn More and Find Job Openings

Sales & Service Representative – Residential Job Responsibilities:
enter information into a computer as they are speaking to customers
use multi-line phone systems
make arrangements for the installation, removal or change of services and/or products
work simultaneously with multiple computer applications and databases
quote and compute rates for new services accurately
summarize the contact and explain what will happen next
ensure that the customer understands the resolution
interact with other functional groups to ensure customer satisfaction
meet established productivity goals: sales, call handling time, records accuracy
obtain, establish and access customer credit information
collect past due payments
Skills Required:
strong communication skills
basic computer and keyboarding
ability to type at least 40 words per minute
consultative selling
Special Requirements:
ability to multi-task
ability to sit for long periods of time
patience
ability to make decisions independently
may require weekend or evening work
Interests:
working with customers
problem solving

Sales & Service Representative – Residential

Job Type:
Sales & Service
Training & Education:
High School Diploma (or equivalent)
Associates degree preferred. Pre-employment testing is required. Ability to speak a second language is attractive to employers. Training is provided.
Other Titles:
Sales Consultant
Sales & Service Consultant
Center Sales & Service Associate
Crossbound Representative
Consumer Solutions Representative
Career Paths:
Commission Eligible:
Yes
Pay Range:
20,200 - 55,558
Work Related Experience:
1-3 years
Did You Know:

In some companies, Sales & Service Reps only work with online-chat sessions to resolve and answer customer inquiries.

Sales & Service Representative – Residential Description:
When customers have questions, you're the one they turn to. Work in a fast-paced call center to answer and resolve incoming non-technical residential customer inquiries. The types of issues you will help resolve could concern account balance information, services, products, billing, equipment, etc. You'll need to be a good listener and ask questions to uncover solutions and the potential need for additional customer requirements. Some companies ask that you take on a sales role and when it's appropriate, make recommendations for additional products or services. Other employers separate sales & service. In addition, when customer issues are beyond your expertise, you'll refer them to other departments for technical assistance.

 
 

Time Warner Cable Customer Service Reps in action

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