Operations
Education & Training for Your Telecom Operations Career
We’ve put together Education and Training options that will support your career in Telecom Operations Support, no matter what level you’re at – advanced, mid-level or just beginning. Just click on an education category and we’ll help you find the program that’s right for you.
Operations Support DEGREES?
Certificate - Administrative Assistant - Business Technology Systems Online Degree
Certificate programs enable students to become computer literate, gain competency working with the most current business software applications, and learn to perform office functions.
AAS and Certificate - Administrative Assistant Online Degree
The Administrative Office Systems program is focused on developing the skills necessary to work in a contemporary office setting. Proficiency in personal computer skills and operating systems applications as well as learning the latest electronic communications tools are combined with a solid foundation of administrative, business, and personal communication skills.
AAS - Business Technology - Administrative Assistant Online Degree
Our administrative assistant program combines a well-balanced academic grounding with expert administrative assistant instruction, giving graduates the diversified training and background needed to hold positions of responsibility and importance in many areas of the business world.
Certificate - Administrative Office Support Online Degree
This certificate provides students with the skills to serve as administrative office assistants.
AAS and Certificate - Computer Systems Support Online Degree
Computer support technology is a two-year associate of applied business degree program designed to prepare you to fill the niche between the data processing professional and the office end-user of computers.
Certificate - Data Management and Analytics Online Degree
This program is designed for students seeking knowledge that will prepare them for careers in data management and analytics.
Certificate - Data / Telecommunications Online Degree
Certificate Program in Data/Telecommunications trains participants for positions as entry-level network administrators, LAN technicians, and system analysts responsible for networking functions in large or small companies.
AAIT - concentration in Database Development Online Degree
Offers coursework covering the installation and programming of database applications in the business environment. The development of queries and reports from a database are addressed in this program as well as the backup, recovery, and security of databases.
Location: ONLINE
Provider: University of Phoenix
Certificate - Database User Specialist Online Degree
The Business Technology Systems Program emphasizes the technological changes occurring in the office, where employment opportunities increase dramatically for those who are computer competent and skilled in operating a variety of software applications.
BS – Database Management Online Degree
Master the principles, tools, and techniques used in the design, programming, administration, and security of database management systems. As a professional in this field, you'll be relied upon to analyze the data needs of an organization or company, and determine how to organize and store the data in logical and useful ways.
AS - Computer, Electronics, and Telecommunications Technology On Campus Degree
This associate degree program provides students with the academic background and hands-on skills needed to test, install, repair, configure, manage, and maintain a wide range of electronic devices, systems, and services.
BS and AS - Computer Networking and Security Technology Programs On Campus Degree
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
AS and Diploma - Electronics Engineering Technology On Campus Degree
This program is designed to provide students with the knowledge and skills to test, install, repair, configure, manage, and maintain a wide range of electronic devices, systems, and services.
Certificate - Administrative Office Support On Campus Degree
This certificate provides students with the skills to serve as administrative office assistants.
AAS and Certificate- Telecommunications, Electronics and Computer Technology - Computer and Networking Track On Campus Degree
Graduates of the Telecommunications, Electronics and Computer Technology program can be employed as skilled technical support workers in fields including communications, microchip manufacturing and computer support and repair in private industry and municipal, state and federal agencies.
BAS - Computer Systems Networking and Telecommunications On Campus Degree
Curriculum includes instruction in operating systems and applications; systems design and analysis; networking theory and solutions; types of networks; network management and control; network and flow optimization; security; configuring; and troubleshooting.
AS - Networking Services Technology (Network Support) On Campus Degree
The Networking Services Technology program is for individuals interested in beginning or advancing a career in computer/network support. Computer and network support work involves installing, configuring, repairing, and managing computer and network hardware and software.
Certificate - Information Technology Technician (Desktop Support) with Advanced Network Support Technician Option On Campus Degree
Desktop support work involves installing, configuring, repairing, and managing computer hardware and software. In this program you gain the basic skills and knowledge required to work as an entry-level computer technician or desktop support specialist.
BS and AS - Computer Networking and Security Technology Programs On Campus Degree
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
AS and Certificate - Information Technology - Cisco Support Specialist Option On Campus Degree
The Cisco Support specialist degree option is designed to prepare students to become entry level network technicians. Areas of emphasis will be on network concepts of LAN’s and WAN’s and on the installing, configuring and maintaining of Cisco routers and switches in a small to medium business environment.
AS and Certificate - Information Technology - Computer Systems Administration Option On Campus Degree
The Computer Systems Administration Certificate option is designed to prepare students to become support specialists in both a hardware/software and network environment. Areas of emphasis will be on server configuration, maintaining the server operating system, file structure and directory services as well as network concepts such as Local Area Network (LAN) and Wide Area Network (WAN) support.
AS - Information Technology - Network Support Engineer Option On Campus Degree
The Network Support Engineer degree program is designed to prepare students to become support experts in the fields of hardware/software support and network administration. Areas of emphasis will be network concepts such as Local Area Network (LAN) and Wide Area Network (WAN) administration from the Microsoft and Cisco points of view.
AAS - Administrative Assisting
Utilize appropriate office technology
Perform and coordinate office administrative activities
Store, retrieve, integrate and disseminate information to staff and clients
Schedule meetings and appointments
Manage projects and conduct research
AAS - Computer Specialist with Specializations in Network Administration On Campus Degree
Students will study a variety of basic courses consisting of HTML, Networking, Windows and Linux operating systems, Security, Hardware, Programming Logic and Microsoft Project.
BS and AS - Computer Networking and Security Technology Programs On Campus Degree
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
BS - Information Technology On Campus Degree
The Bachelor of Science in Information Technology (BSIT) degree is a jointly offered program between the College of Management (CM) and the College of Science and Mathematics (CSM) at the University of Massachusetts – Boston.
AS - Communications Engineering Technology On Campus Degree
Focused on topics such as electrical control systems, electronics, circuits, microprocessors, networking, and computer diagnostics, Lawrence Tech's Associate of Science in Communications Engineering Technology is designed to prepare you for entry level positions such as electrical and electronic engineering technician, technical consultant, telecommunications network technician, or sales/services representative.
AAS - Electronics Technology On Campus Degree
A career in Electronics Technology offers a vast array of opportunities in growing industries throughout the world. These industries include computer technologies, instrumentation and calibration, medical device manufacturing, telecommunication networks, building automation, audio/video and industrial control systems. Dunwoody graduates find abundant opportunities as electronics technicians, calibration technicians, maintenance technicians, and field service engineers.
Certificate - Support Center Manager On Campus Degree
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
AAS - Office Systems Technology Administrative Assistant - Information Processing Option On Campus Degree
Administrative assistants handle basic assignments as composing and keying various types of documents; maintaining correspondence and records; and recording and transcribing notes. Administrative assistants resolve day-to-day problems, make decisions and display skill in communication, organization and time management. This option offers beginning and advanced instruction in the use of the most current software packages, including word processing, spreadsheets, database management, presentation and communications software: online services and email.
Certificate - Relational Database Management System Using ORACLE On Campus Degree
This certificate program is established for professionals who have decided to change or upgrade their skills or to enter for the first time the rapidly expanding employment opportunities within the Relational Database and Oracle environments.
Btech and AAS - Telecommunications Engineering Technology On Campus Degree
Students learn to install, test, maintain and operate a wide spectrum of telecommunications networks for voice, data, and video transmission and networking, as well as the technical principles and theory on which these devices and systems are based.
BS and MS - Telecommunications Engineering Technology On Campus Degree
RIT offers a unique program focused on telecommunications that develops the advanced level of skill and knowledge needed by future leaders in the industry.
BS and AS - Computer Networking and Security Technology Programs On Campus Degree
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
AAS and Certificate - Computer Systems Support On Campus Degree
Computer support technology is a two-year associate of applied business degree program designed to prepare you to fill the niche between the data processing professional and the office end-user of computers.
AAS and Certificate - Administrative Assistant
With a variety of business information technology courses, Highline’s two-year degree and one-year certificate will help you get the well-rounded education you need to excel in this exciting field.
Certificate - Telecommunications Officer
The program prepares students to receive, relay, and dispatch emergency calls; provide assistance to the public via telephone or in person; and operate a variety of communications equipment. The maintenance of accurate and precise recordkeeping is also stressed throughout the program.
BS and AS - Computer Networking and Security Technology Programs
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
AS - Electronics Engineering Technology
This program is designed to provide students with the knowledge and skills to test, install, repair, configure, manage, and maintain a wide range of electronic devices, systems, and services.
Operations Support TRAINING?
Course - Administrative Assistant Fundamentals
This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics.
Certificate Administrative Assistant
This certificate program will help you develop the necessary skills to succeed in an office support position. You will develop administrative assistant skills and build a solid foundation to become an effective part of a company’s team. Courses can be taken singly or can be grouped for certificate completion.
Telecommunications & Network Engineering Technology
Certificates in: Fundamentals of Telecommunications, Telecommunications Electronics, Residential Networking, Convergence Technologies and Internetworking.
Certificate - Support Center Analyst
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
Certificate - Support Center Team Lead
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development.
Coursework - Support Center Metrics and Measurements
This course is designed to identify the metrics that every support center should be using to measure individual, team, and organizational performance. The course will introduce key performance indicators and will identify the important types of questions to ask when analyzing data. Discover which support center metrics are important, how to calculate them, and what do to with them.
AAS and Diploma - Electronics Technology
Graduates of this program may secure entry-level positions as Electronics Technician, Field Service Technician, Installation Technician, Engineering Associate, Biomedical Engineering Technician, Telecommunications Technician, Test Technician, Customer Service Representative and many others.
Training and Certificate - Administrative Assistant
Administrative Assistant graduates provide industries with high-level administrative support to handle information requests, perform clerical functions, conduct research, and prepare reports.
Certificate - Computer Support Specialist
The Computer Support Specialist Certificate program teaches you the skills required to function in a variety of positions in the technology field such as structured cabling installers, computer sales people, helpdesk technicians, network technicians, or network administrators.
AS - Computer Network Engineer
Design, install, configure and maintain enterprise wide networks. Develop skills in critical thinking, logic and communication. Create local area networks (LANs) and wide area networks (WANs). Analyze test data and recommend hardware/software for purchases. Identify areas needing upgraded equipment ... modems, fiber optic cables, telephone wires. Evaluate hardware and software efficiency, reliability and compatibility.
Diploma - Networking and Internet Security
The mission of the Networking and Internet Security program is to provide theory and practice to individuals who are seeking careers as Network and Internet Security specialists where they will be providing support as assistant network administrators and network security analysts.
AS in Information Technology - Computer Support
This program focuses on the necessary skills for providing technical support and advice to users of hardware, software and computer systems. Students develop the skills to design, install and support an organization's local area network and maintain and support network servers.
Location: Ohio
Provider: Ohio Business College
AS - Network Administration
You'll learn about a variety of operating systems including Linux, Novell, and Windows. You'll take in-depth courses in network infrastructure, wireless technology, Web server design, and Help Desk technology. You'll also focus on computer repair, computer maintenance, and software applications, giving you the opportunity to earn several certifications.
AA - Administrative Assistant
Today's Administrative Assistant is responsible for decision-making, expediting the flow of information, and supervising multiple projects. In addition, a thorough understanding of word processing, spreadsheets, database, and presentation software is essential for working in today's modern office.
Telecommunications Technician
Through a combination of theory and hands-on training, students learn how communications networks are designed, constructed and made operational. Hands-on instruction is provided on network construction techniques, the handling and splicing of telephone, cable television, satellite and fiber optic cables. Students learn how to use the tools and test equipment associated with the telecommunications industry to measure the communications signal and proper system maintenance procedures.
Associate - Computer Software Support
Students will be qualified for the following careers:
Careers: Help Desk Technician, Customer Service Support Specialist, Administrative Assistant
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