Operations
Education & Training for Your Telecom Operations Career
We’ve put together Education and Training options that will support your career in Telecom Operations Support, no matter what level you’re at – advanced, mid-level or just beginning. Just click on an education category and we’ll help you find the program that’s right for you.
Operations Support DEGREES?
Certificate programs enable students to become computer literate, gain competency working with the most current business software applications, and learn to perform office functions.
The Administrative Office Systems program is focused on developing the skills necessary to work in a contemporary office setting. Proficiency in personal computer skills and operating systems applications as well as learning the latest electronic communications tools are combined with a solid foundation of administrative, business, and personal communication skills.
Our administrative assistant program combines a well-balanced academic grounding with expert administrative assistant instruction, giving graduates the diversified training and background needed to hold positions of responsibility and importance in many areas of the business world.
This certificate provides students with the skills to serve as administrative office assistants.
Computer support technology is a two-year associate of applied business degree program designed to prepare you to fill the niche between the data processing professional and the office end-user of computers.
This program is designed for students seeking knowledge that will prepare them for careers in data management and analytics.
Certificate Program in Data/Telecommunications trains participants for positions as entry-level network administrators, LAN technicians, and system analysts responsible for networking functions in large or small companies.
Offers coursework covering the installation and programming of database applications in the business environment. The development of queries and reports from a database are addressed in this program as well as the backup, recovery, and security of databases.
The Business Technology Systems Program emphasizes the technological changes occurring in the office, where employment opportunities increase dramatically for those who are computer competent and skilled in operating a variety of software applications.
Master the principles, tools, and techniques used in the design, programming, administration, and security of database management systems. As a professional in this field, you'll be relied upon to analyze the data needs of an organization or company, and determine how to organize and store the data in logical and useful ways.
This associate degree program provides students with the academic background and hands-on skills needed to test, install, repair, configure, manage, and maintain a wide range of electronic devices, systems, and services.
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
This program is designed to provide students with the knowledge and skills to test, install, repair, configure, manage, and maintain a wide range of electronic devices, systems, and services.
This certificate provides students with the skills to serve as administrative office assistants.
Graduates of the Telecommunications, Electronics and Computer Technology program can be employed as skilled technical support workers in fields including communications, microchip manufacturing and computer support and repair in private industry and municipal, state and federal agencies.
Curriculum includes instruction in operating systems and applications; systems design and analysis; networking theory and solutions; types of networks; network management and control; network and flow optimization; security; configuring; and troubleshooting.
The Networking Services Technology program is for individuals interested in beginning or advancing a career in computer/network support. Computer and network support work involves installing, configuring, repairing, and managing computer and network hardware and software.
Desktop support work involves installing, configuring, repairing, and managing computer hardware and software. In this program you gain the basic skills and knowledge required to work as an entry-level computer technician or desktop support specialist.
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
The Cisco Support specialist degree option is designed to prepare students to become entry level network technicians. Areas of emphasis will be on network concepts of LAN’s and WAN’s and on the installing, configuring and maintaining of Cisco routers and switches in a small to medium business environment.
The Computer Systems Administration Certificate option is designed to prepare students to become support specialists in both a hardware/software and network environment. Areas of emphasis will be on server configuration, maintaining the server operating system, file structure and directory services as well as network concepts such as Local Area Network (LAN) and Wide Area Network (WAN) support.
The Network Support Engineer degree program is designed to prepare students to become support experts in the fields of hardware/software support and network administration. Areas of emphasis will be network concepts such as Local Area Network (LAN) and Wide Area Network (WAN) administration from the Microsoft and Cisco points of view.
Utilize appropriate office technology
Perform and coordinate office administrative activities
Store, retrieve, integrate and disseminate information to staff and clients
Schedule meetings and appointments
Manage projects and conduct research
Students will study a variety of basic courses consisting of HTML, Networking, Windows and Linux operating systems, Security, Hardware, Programming Logic and Microsoft Project.
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
The Bachelor of Science in Information Technology (BSIT) degree is a jointly offered program between the College of Management (CM) and the College of Science and Mathematics (CSM) at the University of Massachusetts – Boston.
Focused on topics such as electrical control systems, electronics, circuits, microprocessors, networking, and computer diagnostics, Lawrence Tech's Associate of Science in Communications Engineering Technology is designed to prepare you for entry level positions such as electrical and electronic engineering technician, technical consultant, telecommunications network technician, or sales/services representative.
A career in Electronics Technology offers a vast array of opportunities in growing industries throughout the world. These industries include computer technologies, instrumentation and calibration, medical device manufacturing, telecommunication networks, building automation, audio/video and industrial control systems. Dunwoody graduates find abundant opportunities as electronics technicians, calibration technicians, maintenance technicians, and field service engineers.
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
Administrative assistants handle basic assignments as composing and keying various types of documents; maintaining correspondence and records; and recording and transcribing notes. Administrative assistants resolve day-to-day problems, make decisions and display skill in communication, organization and time management. This option offers beginning and advanced instruction in the use of the most current software packages, including word processing, spreadsheets, database management, presentation and communications software: online services and email.
This certificate program is established for professionals who have decided to change or upgrade their skills or to enter for the first time the rapidly expanding employment opportunities within the Relational Database and Oracle environments.
Students learn to install, test, maintain and operate a wide spectrum of telecommunications networks for voice, data, and video transmission and networking, as well as the technical principles and theory on which these devices and systems are based.
RIT offers a unique program focused on telecommunications that develops the advanced level of skill and knowledge needed by future leaders in the industry.
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
Computer support technology is a two-year associate of applied business degree program designed to prepare you to fill the niche between the data processing professional and the office end-user of computers.
With a variety of business information technology courses, Highline’s two-year degree and one-year certificate will help you get the well-rounded education you need to excel in this exciting field.
The program prepares students to receive, relay, and dispatch emergency calls; provide assistance to the public via telephone or in person; and operate a variety of communications equipment. The maintenance of accurate and precise recordkeeping is also stressed throughout the program.
Students get the core fundamentals of network architecture and security protocols as well as problem-solving practice working on operating systems, routers and switches.
This program is designed to provide students with the knowledge and skills to test, install, repair, configure, manage, and maintain a wide range of electronic devices, systems, and services.
Operations Support TRAINING?
This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics.
This certificate program will help you develop the necessary skills to succeed in an office support position. You will develop administrative assistant skills and build a solid foundation to become an effective part of a company’s team. Courses can be taken singly or can be grouped for certificate completion.
Certificates in: Fundamentals of Telecommunications, Telecommunications Electronics, Residential Networking, Convergence Technologies and Internetworking.
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development.
This course is designed to identify the metrics that every support center should be using to measure individual, team, and organizational performance. The course will introduce key performance indicators and will identify the important types of questions to ask when analyzing data. Discover which support center metrics are important, how to calculate them, and what do to with them.
Graduates of this program may secure entry-level positions as Electronics Technician, Field Service Technician, Installation Technician, Engineering Associate, Biomedical Engineering Technician, Telecommunications Technician, Test Technician, Customer Service Representative and many others.
Administrative Assistant graduates provide industries with high-level administrative support to handle information requests, perform clerical functions, conduct research, and prepare reports.
The Computer Support Specialist Certificate program teaches you the skills required to function in a variety of positions in the technology field such as structured cabling installers, computer sales people, helpdesk technicians, network technicians, or network administrators.
Design, install, configure and maintain enterprise wide networks. Develop skills in critical thinking, logic and communication. Create local area networks (LANs) and wide area networks (WANs). Analyze test data and recommend hardware/software for purchases. Identify areas needing upgraded equipment ... modems, fiber optic cables, telephone wires. Evaluate hardware and software efficiency, reliability and compatibility.
The mission of the Networking and Internet Security program is to provide theory and practice to individuals who are seeking careers as Network and Internet Security specialists where they will be providing support as assistant network administrators and network security analysts.
This program focuses on the necessary skills for providing technical support and advice to users of hardware, software and computer systems. Students develop the skills to design, install and support an organization's local area network and maintain and support network servers.
Today's Administrative Assistant is responsible for decision-making, expediting the flow of information, and supervising multiple projects. In addition, a thorough understanding of word processing, spreadsheets, database, and presentation software is essential for working in today's modern office.
You'll learn about a variety of operating systems including Linux, Novell, and Windows. You'll take in-depth courses in network infrastructure, wireless technology, Web server design, and Help Desk technology. You'll also focus on computer repair, computer maintenance, and software applications, giving you the opportunity to earn several certifications.
Through a combination of theory and hands-on training, students learn how communications networks are designed, constructed and made operational. Hands-on instruction is provided on network construction techniques, the handling and splicing of telephone, cable television, satellite and fiber optic cables. Students learn how to use the tools and test equipment associated with the telecommunications industry to measure the communications signal and proper system maintenance procedures.
Students will be qualified for the following careers:
Careers: Help Desk Technician, Customer Service Support Specialist, Administrative Assistant
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