Sales & Service
Education & Training for Your Sales & Service Career
Whether you’re a seasoned telecom Sales & Service employee, a mid level person who wants to advance, or someone who wants an entry-level Sales & Service position, our Education and Training section includes industry picks for career-relevant education. If service is your focus, be sure to look at technical offerings as well. Click on a category and we'll help you find the program that’s right for you.
Sales & Service DEGREES?
BA - Business Administration with specialization in Marketing Online Degree
When you specialize your business degree in Sales and Marketing, your coursework may include these career-enhancing courses: consumer behavior, advertising and public relations, salesmanship, international marketing.
AA - Call Center Management Online Degree
Businesses rely on call centers to handle customer orders and complaints, outsourcing their phone operation to call centers to increase efficiency and profit.
BBA - Customer Care Management Online Degree
Analyze the tools and processes of the support center manager and understand the implications for effective customer service.
Certificate - Business IT - Specialization in Customer Service Specialist Online Degree
In this program you will learn how to provide exceptional customer service in a variety of industries—such as banking, catalog sales, and travel—while developing practical skills in communications, telecommunications and a variety of business and computer applications.
AAS - Customer Service Representative Online Degree
The Customer Service Representative program prepares students to work as customer service representatives for the telephone industry, major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities, and telephone answering services.
Continuing Ed Courses in Marketing and Customer Service – (ie: Communication for Sales and Service) Online Degree
Example courses include: Managing Emotions Under Stress , Cash Crunch Marketing, Communicating Under Pressure, Communication for Sales and Service, Dealing With Difficult People, Turbo-charge Your Sales in Six Months, Reaching for Stellar Service, Customer Survey Workshop, The Art of Connecting–How to Get Your Point Across and Managing to Motivate
AA - Marketing and Sales Online Degree
Salespeople often times strive for success, and they’re willing to work hard to achieve great things. If you’re ready for a career with financial incentives, then it’s time to get the sales and marketing training you need to succeed. Begin studying for a marketing degree and learn the different techniques of selling products.
Certificate - Retail Management Online Degree
The Retail Management Certificate is designed for direct employment in business management
BS - Business - Retail Management Specialization Online Degree
This undergraduate Retail Management specialization offers a strong foundation in general business disciplines, including management, marketing, human resources, organizational communications, and finance. The retail-focused course work includes retail management, store operations, merchandising, pricing, competitive analysis and planning, and legal and ethical considerations in managing a retail operation.
BABC - Sales and Marketing Online Degree
This program is for those interested in developing a career in either sales or marketing or if you currently hold a positions in either area but need more specialized instruction on theory, techniques and effective management of each function to enhance and advance their careers. This degree will also assist sales managers and directors who want to learn how to coordinate both of the business functions and to leverage each to increase bottom-line performance.
Certificate – Sales and Service Management Online Degree
This 6 course, 18 credit hour program. It is designed to meet the growing global need for knowledgeable, principle-centered leadership in sales organizations. Intended to prepare managers as both business and sales leaders, the Sales and Sales Management program emphasizes a comprehensive integration and application of sales and sales management knowledge.
BAA - Service Management - Specialization in Mass-Market Retail Enterprise Management Online Degree
You will discover how best to deliver whole enterprise services in organizations devoted to customer care. Learn to assess logistics, manage operations, examine market conditions, and make strategic decisions in a variety of service environments.
AA - Technical Support Online Degree
Degree recipients will be able to: Set up, install, configure, and troubleshoot hardware, install, configure, upgrade, maintain, and trouble-shoot software, solve problems using recognized problem-solving methods, write and edit user documentation, prepare training materials and train end-users, administer and support computer networks, assess user needs and recommend computer solutions, perform computer facilities management tasks, use appropriate information resources to research user support issues, concepts, and tools and support lifelong technical learning
Teleservices Online Degree
The Teleservices Certificate program is a program of study designed to prepare the entry-level teleservices employee with both the computer skills and the procedural knowledge necessary to fulfill the duties and responsibilities of the teleservices customer service representative.
BS - Technical Management - Concentration in Sales and Marketing Online Degree
Master the principles, tools, and techniques used in the design, programming, administration, and security of database management systems. As a professional in this field, you'll be relied upon to analyze the data needs of an organization or company, and determine how to organize and store the data in logical and useful ways. You'll be able to find opportunities in a variety of in-demand, database-related, technology career fields, holding positions such as data analyst, database administrator, or database designer.
Certificate - Consumer Services Representative On Campus Degree
The Consumer Services Representative major provides occupational training for those who seek immediate employment as a Consumer Affairs Representative in business, government, education, or non-profit agencies. Positions include but are not limited to: customer service call centers, loan counselors, account representative, manager-customer service, complaint administrator, and workforce analyst.
AS - Management - Retail Merchandising On Campus Degree
Retail Management Associate Program prepares students for employment in all aspects of retailing related to merchandise buying and management. Other career avenues are sales representatives for manufacturers, visual display, distribution, importing and exporting, and sales promotions.
AA - Call Center Management On Campus Degree
Businesses rely on call centers to handle customer orders and complaints, outsourcing their phone operation to call centers to increase efficiency and profit.
Certificate - Computer Support On Campus Degree
Possible career paths include: Applications System Specialist, Computer Operator, Computer Repair Technician, Computer Sales Person, Help Desk Specialist, Information Systems Specialist, Microcomputer Specialist, Office Systems Support Specialist, Software Tester, Technical Support Specialist, User Support Analyst, User Support Specialist
AA – Marketing and Sales On Campus Degree
Salespeople often times strive for success, and they’re willing to work hard to achieve great things. If you’re ready for a career with financial incentives, then it’s time to get the sales and marketing training you need to succeed. Begin studying for a marketing degree and learn the different techniques of selling products.
Certificate of Credit - Retail Merchandise Manager On Campus Degree
This program prepares individuals to perform operations associated with the retail sales in a variety of settings. Includes instruction in team/staff leadership and supervision and floor management.
AA - Call Center Management On Campus Degree
Businesses rely on call centers to handle customer orders and complaints, outsourcing their phone operation to call centers to increase efficiency and profit.
AA – Marketing and Sales On Campus Degree
Salespeople often times strive for success, and they’re willing to work hard to achieve great things. If you’re ready for a career with financial incentives, then it’s time to get the sales and marketing training you need to succeed. Begin studying for a marketing degree and learn the different techniques of selling products.
Certificate – Sales and Service Management On Campus Degree
This program is designed to meet the growing global need for knowledgeable, principle centered leadership in sales organizations. Intended to prepare manager as both business and sales leader, we emphasize a comprehensive integration and application of sales and sales management knowledge.
Certificate - Sales Training On Campus Degree
This program will introduce you to sales methods, concepts, techniques, and ethics that address the challenges facing people involved in sales of products and/or services.
BS – Marketing On Campus Degree
Gain a wide range of marketing expertise encompassing consumer behavior, brand strategy, personal selling, product management and promotional strategy.
AA - Call Center Management On Campus Degree
Businesses rely on call centers to handle customer orders and complaints, outsourcing their phone operation to call centers to increase efficiency and profit.
AA – Marketing and Sales On Campus Degree
Salespeople often times strive for success, and they’re willing to work hard to achieve great things. If you’re ready for a career with financial incentives, then it’s time to get the sales and marketing training you need to succeed. Begin studying for a marketing degree and learn the different techniques of selling products.
Certificate – Professional Sales On Campus Degree
The degree will prepare students for careers in sales and sales management, providing them with the academic knowledge and practical skills required for success in today’s complex business environment.
AA - Call Center Management On Campus Degree
Businesses rely on call centers to handle customer orders and complaints, outsourcing their phone operation to call centers to increase efficiency and profit.
AA – Marketing and Sales On Campus Degree
Salespeople often times strive for success, and they’re willing to work hard to achieve great things. If you’re ready for a career with financial incentives, then it’s time to get the sales and marketing training you need to succeed. Begin studying for a marketing degree and learn the different techniques of selling products.
AAS and Certificate - Customer Service On Campus Degree
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.
Location: South Dakota
Provider: Oglala Lakota College
Certificate - Call Center Management On Campus Degree
Practical information and techniques to create excellent customer service. Emphasis on the many facets of customer service and how to address each facet successfully.
AAS and Certificate - Management Development with Specialization in Professional Sales On Campus Degree
Management Development programs incorporate education and training to prepare individuals for career paths with businesses, non-profit organizations, governmental agencies, and academic institutions.
AAS - Marketing and Selling On Campus Degree
You will learn the practical skills required in today’s competitive business environment. This two-year degree program puts you on the path to a challenging career in marketing, sales, promotions and advertising.
Certificate - Professional Sales On Campus Degree
The objective of the Certificate Program in Professional Sales at WSU Vancouver is to prepare students for marketing careers in professional sales and customer account management.
AAS and Certificate - Retail Management On CampusDegree
You will learn the practical skills needed to succeed in today’s competitive retail environment. This two-year degree program puts you on the path to a rewarding career in retailing.
AA - Call Center Management On Campus Degree
Businesses rely on call centers to handle customer orders and complaints, outsourcing their phone operation to call centers to increase efficiency and profit.
AA – Marketing and Sales On Campus Degree
Salespeople often times strive for success, and they’re willing to work hard to achieve great things. If you’re ready for a career with financial incentives, then it’s time to get the sales and marketing training you need to succeed. Begin studying for a marketing degree and learn the different techniques of selling products.
Sales & Services CERTIFICATIONS?
Call Center Management Associate (CCMA) Certification
This certification validates professional competency in essential call center management knowledge and skills. Individuals new to call center management or with limited job role experience, those pursuing a career in the profession, and call center supervisors with operational management responsibilities are eligible to test for the CIAC-Certified Management Associate designation.
Call Center Management Consultant (CCMC) Certification
This certification validates expert knowledge of call center business operations. Call center consultants and training professionals (internal and external to an organization) with a minimum of one year job role experience are eligible to test for certification as a CIAC-Certified Management Consultant.
Call Center Customer Representative (CCCR) Certification
Designed to increase the quality of a company's service delivery, this new certification establishes and validates the professional qualifications of individuals in call center job roles responsible for frontline customer service, sales and support. Based on industry-agreed competency standards, CIAC Customer Representative Certification formally recognizes representatives who demonstrate the competence and confidence to deliver outstanding service to every customer, every time.
Customer Service Representative Certification
This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Location: ONLINE and throughout North America in major metropolitan areas
Provider: HDI – Help Desk Institute
Sales & Service TRAINING?
Certificate - Customer Relationship Management Online Training
Courses Include: Customer Astonishment: The Commitment to World-Class Customer Care, Customer Service Plus, Introduction to Customer Relationship Management-Part 1, Advanced Customer Relationship Management -Part 2
Customer Relations, Demanding Customers, Working with Difficult People,
Complaints And Angry Customers, Dealing with Customer Complaints
Certificate - Customer Service Representative Online Training
This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Course – Keep Them Coming Back: Customer Retention Strategies That Work Online Training
Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.
Certificate – Help Desk / Customer Service Online Training
As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time.
AS – Retail Management Online Training
The Retail Management Associate Degree Program provides a thorough background in the functional areas of retail management, finance/accounting, marketing, buying, and merchandising at the Associate Degree level.
Certificate – Sales and Sales Management Online Training
The program provides courses in selling skills and techniques, interpersonal effectiveness in management and sales, sales closing skills and techniques, effective negotiating and bargaining techniques, and the role and functions of a sales manager in the overall organization.
Course – Sales Management Strategies and Tactics Online Training
This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course intends to add to your managerial knowledge and skills in the context of the personal selling function, while making your attitude more flexible to make “out of the box thinking” a natural process. Emphasis will be on people and structural issues.
Customer Service Specialist with Data Entry Certificate Classroom Training
Customer Service Specialists with Data Entry skills perform customer service duties that require customer data collection at the point of service.
Certificate – Customer Service Classroom Training
Courses include: Dealing with Change, Team Building, Communicating With People, Conflict Resolution, Customer Service, Values and Ethics, Attitude in the Workplace, Stress Management, Decision Making & Problem Solving, Time Management, Professional Image: Appearance, Etiquette & Networking
Goal Setting: Vision, Goals and Job Search, Using Technology to Communicate Effectively
AAS – Retail Management and Distribution Specialist Classroom Training
This program prepares students for employment in a variety of businesses to include: sales, marketing, billing, inventory control, purchasing, warehouse work, entry level management, warehousing, billing, computer systems, accounts receivable, accounts payable and purchasing.
AS – Professional Sales and Customer Service Classroom Training
The coursework teaches students to apply practical sales techniques in a range of situations, to act as intermediaries between customers and suppliers, and comprehend the complex interrelationships between the salesperson and the other components of business.
Course – Customer Relationship Management Classroom Training
Customer Relationship Management introduces the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management in a company. The course will also equip participants with skills that allow them to manage customer relationships over the Internet.
Location: Instructors nationwide
AS – Merchandising Management Classroom Training
Retail Management program prepares students to work in entry-level management positions within retail organizations. Students learn the techniques of selling coupled with visual merchandising and marketing concepts.
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