Customer Retention Jobs and Descriptions: Learn more and Find Openings

Consumer Retention Representative Job Responsibilities:
ensure that customers understand their bills
answer customer questions regarding recent product and service purchases
make outbound customer retention calls
work simultaneously with multiple computer applications and databases
ensure that customers are happy with their communications purchases
Skills Required:
strong communication skills
basic computer and keyboarding
ability to type at least 40 words per minute
consultative selling
Special Requirements:
ability to sit for long periods of time
ability to work nights and weekends
you will wear a headset
you need a pleasant phone voice
helping people
talking on the phone
customer satisfaction

Consumer Retention Representative

Job Type:
Sales & Service
Training & Education:
High School Diploma (or equivalent)
Most employers prefer an Associates degree, prior sales experience and a background in telecom. Pre-employment testing is required. Training is provided.
Other Titles:
Sales & Service Specialist
Service Associate
Outbound Representative
Outbound Consumer Retention Rep
Career Paths:
Pay Range:
15,730 - 42,458
Preferred Related Experience:
1-3 years
Consumer Retention Representative Description:
Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. The main responsibility of this telecom sales job is customer retention. You might answer questions regarding billing, how a particular product works, what type of support is available, and so on. Companies work hard to get new customers and people in telecom sales jobs ensure that those customers understand, and are happy with their services. If there are issues, you’d attempt to solve them so customers remain happy with their service and purchase. In instances where an issue is outside your wheelhouse, you would transfer the customer to the appropriate department. Most important in the telecom sales job description is patience and attention to customer satisfaction.

Happy customers is job #1.

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