Sales Coach Jobs in Telecom: Learn More and Find Job Openings

Sales Coach Job Responsibilities:
training, scheduling, and coaching Customer Service Representatives
prepare reports on call and sales actives
provide in-depth one on one coaching, training and follow-up to optimize sales and customer service
communicate changes in products, promotions, pricing, campaigns and procedures
monitor sales and service calls through real time observations
help improve deficiencies and build on the strengths of individual performers
assist in developing sales scripts, training and workflows
understand marketing campaigns and bundling options for products
receive and resolve complex or sensitive customer complaints and appeals
design, lead and coordinate sales incentives and activities to maximize sales performance
Skills Required:
understanding of operation systems or procedures
budgeting and scheduling
solid knowledge of the sales process
ability to motivate and train
computer proficiency
Special Requirements:
high degree of personal integrity
positive attitude
ability to adapt to change
may require working at night and on weekends
ability to analyze and solve problems

Sales Coach

Job Type:
Sales & Service
Training & Education:
High School Diploma (or equivalent)
Employers prefer candidates with at least an Associates degree along with prior sales and leadership experience.
Other Titles:
Call Center Supervisor
Commission Eligible:
Pay Range:
30,800 - 73,200
Work Related Experience:
1-3 years
Sales Coach Description:
Your role is really about motivating call center agents to achieve high performance, overseeing the design and delivery of all training programs, monitoring calls for quality assurance, recruiting and hiring new personnel, and handling escalated concerns that fall outside the ability of your front-line staff. Your work contributes to the strategic plan so you'll be asked to provide short-term planning and scheduling. Must have a broad understanding of telecommunications and be a customer service fanatic.

 Coaching a sales team can be a lot like coaching and athletic team. 

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