Sales Support Specialist

Sales Support Specialist Job Responsibilities:
answer calls and provide troubleshooting assistance regarding pending orders, customer account status and problem resolution
review pending orders to make sure they are on the schedule
assemble and send product materials and brochures to customers
input pending order updates in company databases
send appropriate form letters and tax exemption certificates to customers
issue necessary change orders and log in company databases
operate various business machines such as faxes, copiers and audio visual equipment
prepare special reports by gathering and summarizing data
Skills Required:
strong computer and database skills
strong communication skills
attention to detail
ability to collaborate and work on a team
Related Jobs:
Special Requirements:
overtime is possible
ability to sit for long periods of time
must be able to work independently with minimum supervision
working with computers
working over the phone with customers
supporting a team

Sales Support Specialist

Job Type:
Sales & Service
Training & Education:
High School Diploma (or equivalent)
Associates degree is preferred. You'll have to pass pre-employment tests but once you do, you'll receive classroom and on-the-job training.
Other Titles:
Business Sales Support Specialist
Order Specialist
Pay Range:
21,320 - 51,428
Preferred Related Experience:
1-3 years
Sales Support Specialist Description:
You'll be the go-to for new customer orders and information. You'll answer incoming calls from fellow employees and provide trouble-shooting assistance on questions regarding pending orders, customer account status and problem resolution. You will enter new orders into company databases, expedite orders, monitor and track commitments and process returns. You'll speak with customers to re-negotiate and schedule new due dates on missed appointments. You may be asked to assemble and mail product material and brochures. Or, develop and track sales reports. Field sales reps really rely on Support Specialists to ensure quality customer service. This is a great way to get your start in telecom that has plenty of potential for growth.

CenturyLink Sales Support Specialist extradoninaire.

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